Cancellation & Refunds Policy
Last updated: July 2026
| Cancellation window | Only before the shop owner accepts your order |
|---|---|
| Refund processing time | 5–7 business days after approval |
| Refund method | Original payment method, via Razorpay |
1. Order Lifecycle
Every order goes through payment verification before being sent to the shop owner for acceptance. Once a shop owner accepts an order, preparation of your fresh, homemade items begins.
2. When You Can Cancel
An order can be cancelled and fully refunded only while it is still in the "Payment Verification" stage — that is, before the shop owner has accepted it. Because our products are freshly prepared to order, we are unable to accept cancellations once a shop owner has accepted and begun preparing your order.
3. Payment Verification Failures
If we are unable to verify your payment, or a shop owner is unable to accept your order (for example, due to stock unavailability), you will be refunded in full automatically.
4. How to Request a Cancellation
To request a cancellation before your order is accepted, contact us immediately via the details on our Contact Us page, quoting your order number.
5. Refund Timeline
Approved refunds are processed within 5 to 7 business days and credited back to your original payment method through Razorpay. Actual credit timing to your bank/UPI account may vary depending on your bank.
6. Damaged or Incorrect Items
If you receive a damaged, incorrect, or missing item, please contact us within 24 hours of delivery with photos of the issue, and we will work with you to resolve it.
7. Contact
For any cancellation or refund request, reach us via our Contact Us page.